Learn about what qualifies as an urgent repair, and how to action these repairs.
What is an Urgent Repair?
Repairs are either ‘urgent’ or ‘non-urgent’. An ‘urgent’ repair is something that makes the property unsafe or difficult to live in.
Anything on this list is legally defined as an urgent repair:
• Burst water service • Blocked or broken toilet system • Serious roof leak • Gas leak • Dangerous electrical fault • Flooding or serious flood damage • Serious storm or fire damage • An essential service or appliance for hot water, water, cooking, heating, or laundering is not working • The gas, electricity or water supply is not working • A cooling appliance or service provided by the rental provider is not working • The property does not meet minimum standards • A safety-related device, such as a smoke alarm or pool fence, is not working • An appliance, fitting, or fixture that is not working and causes a lot of water to be wasted • Any fault or damage in the property that makes it unsafe or insecure, including pests, mould or damp caused by or related to the building structure • A serious problem with a lift or staircase
What do you do if you have an urgent repair?
You must contact us straight away to ask for an urgent repair to be made.
During Business Hours
1. Call the office to speak with your property manager.
2. Confirm your urgent repair in writing to your property manager's email address.
After Hours
1. Call the emergency maintenance phone number, your call will be attended to as soon as practicable.
2. If you cannot reach a property manager, use our list of preferred trades.
3. Confirm your urgent repair in writing to your property manager's email address.
